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Corporate Social Responsibility
Our responsibility – principles, policies, and actions

At Milestone we are conscious of our operations and impact as a global company. We support the United Nations Sustainable Development Goals, and we are committed to contributing to these goals within our reach in our business and industry.

At Milestone, we strive to make our products efficient and to optimize them to have a positive social impact and protect the environment. We use our company policies and guidelines to maintain a culture that supports the protection of labor rights, safe working conditions, human rights and prevents corruption.
CSR Certificates
Our Purpose: Make the World See
With our solutions, we optimize for life, not just for profit, as we help to protect people and property. We provide video technology to cities, industries, communities, schools, hospitals, and other institutions to enable them to make sense of video data and as a result, have access to actionable information.

Using our independent IP video platform makes it possible to improve safety and build resilient infrastructures for the common good of citizens in our societies. Our product can be used to secure the safety of many situations and environments, for example, to protect people and supplies of essentials, such as water and electricity. With our software, feeds of video data can be managed and concentrated so people only need to look at what is important to them. This enables them to analyze the past and predict the future and make better decisions. These are important capabilities in creating an intelligent and more responsible society. And that is how we Make the World See. Also, see the description of our business model.
CSR Certificate: 17 Partnerships for the Goals
Responsibility and business ethics
Our products can support and be integrated into many facilities and infrastructures where they can support economic development and human well-being. However, like other technologies, our product can also be applied in contexts of restraint. We realize that technology is a growing concern in matters of society and ethics, and we believe in taking responsibility for the world we are creating.

We care about privacy, and we have made our XProtect® Corporate product General Data Protection Regulation (GDPR)-ready for which we have obtained the EuroPriSe GDPR-ready certification from the European Privacy Seal institute.

For security and protection of data, in 2020, Milestone has integrated functionalities into our products to operate in a Federal Information Processing Standard (FIPS) compliant mode. FIPS is a United States standard for encryption which has increased cyber security overall.
Milestone is a co-author of the Copenhagen Letter a technology declaration to further an open and honest public conversation about the power of technology and how it should enhance the quality of life.
Milestone’s approach to human rights, anti-corruption and bribery is firmly based on our company values and company Behavior Compass. Milestone is a co-author of the Copenhagen Letter a technology declaration to further an open and honest public conversation about the power of technology and how it should enhance the quality of life.

At Milestone, we require our employees, partners, and customers to comply with applicable laws and to respect human rights. We do not accept discrimination, violations of human rights or violations of child labor laws. We respect each individual’s right to a safe working environment.

Milestone remains aware of the many ethical aspects of video surveillance and for many years, Milestone has incorporated human rights language into our licensing terms that, in 2019, was supplemented by the Copenhagen Clause.

Our anti-corruption policy is clearly documented in our code of conduct that we require all employees to sign and comply with. To keep this current, we will provide ongoing training in business ethics as part of the All-hands (company meetings for all employees) program in 2021. This is a continuation of similar training we delivered at the 2020 kickoff sessions, and during the year we maintained a focus on anti-corruption in our dialogue with the site offices. In addition, we require our management and employees to raise their own awareness, and to take action if they observe incidents which, directly or as a result of circumstances, may be seen as unlawful or unethical activities.

Employees and external stakeholders are encouraged to raise any concerns they may have regarding business integrity through a direct email hotline, which for external stakeholders can be found on the Milestone website. This has been communicated to all employees to make sure that they are aware of the process.
See bigger version of the model
CSR Certificate: 8 Decent Work and Economic Growth
People First
Milestone is an international company and diversity is a central part of who we are. We are present in 23 countries and we are close to 70 nationalities globally, with more than 40 nationalities in the Copenhagen office alone. Diversity is not just a question of nationality. To us, diversity equals different perspectives, and different perspectives reflect the world we live in and lead to new, brilliant ideas to help us Make the World See.

To realize our strategic priorities, we rely on our people and their expertise, skills, and diversity. Our People First principle encompasses these values together with our belief that by prioritizing the ongoing development of our people, we safeguard the long-term sustainable growth of our business.

We take pride in challenging our people and creating growth opportunities. Putting People First, we believe that each of us, as individuals and as employees, should have access to personal development and the opportunity to learn and train professionally and grow personally. Some of the ways Milestone meets this obligation are through Milestone internal bootcamps, training programs, and academies.

In 2020, we launched our Grow Together program as a guide to strengthen mental and physical well-being. The program offers tools and opportunities for daily breaks and to focus on body, mind, and spirit. Global volunteering is part of the Grow Together initiative: Milestone gives every employee one day per year to give back to society through voluntary work for a purpose that individual teams define will benefit society.

Read more about Milestone Grow Together here.
CSR Certificate: 13 Climate Action
The environment and climate
Milestone is aware that our business has an impact on the climate as well as the environment, and that to some extent, we can influence this impact. We encourage all employees to become more climate and environmentally conscious in their work processes.

Looking at how we use technology, we believe that smart technology design can minimize adverse effects on the environment, and following this principle, we are working to reduce energy consumption. In this way, we can save costs in security installations, as well as extend the lifespan of the hardware used.

When relevant, we also include environmental protection in our contracts with partners. We require our distributors to comply with local environmental legislation, including theEuropean Union (EU) Battery Directive, the EU Waste Electrical and Electronic Equipment (WEEE) Directive and environmental fees.

To increase the share of renewable energy in the energy mix used by Milestone, we have committed to sourcing some of our operational electricity needs from renewable sources. In a joint project with the property owner at our office in Denmark, solar panels have been installed on the roof of the building. When the project is complete, 14% of the energy that the Milestone Denmark office consumes will be from the local solar production. The rest is green energy from Danish offshore windmills.
Non-financial KPIs
We use non-financial KPIs to manage the reporting of working conditions including diversity and equality in the workplace, employee attrition rate and talent recruiting.
Gender distribution
Report on the gender distribution in the management, cf. Section 99 b of the Danish Financial Statements.

A diverse workforce brings varied experiences, expertise, ideas, and innovation. To maintain a diverse workforce, we collaborate across Milestone to benefit from knowledge sharing between culturally diverse groups. When recruiting to fill employee positions, we always look for the best candidate. In 2020, when we used consultants and headhunters to help fill vacancies, we continued to ask for diversity in the field of candidates, including in terms of gender.

Following this principle, the composition of the Board of Directors is reviewed on an annual basis. In 2020, there were no changes to the shareholder-elected board members, who are currently all male. Canon Inc. valued the continuity of the board and, consequently new members have not been elected. By 2024, the board aims to have one female candidate for election as shareholder-elected member.

In 2020, Milestone’s senior management at VP-level grew to 33% women and our Director-level grew to 26% women. These results support our aim to ensure that within Milestone, we are fostering a basis for organic growth and development of female talent that includes our management levels, and that women are truly considered in our commitment to make sure we have the best candidate. Going forward, we will continue to ensure that gender diversity is an integrated part of our talent review, leadership development, and recruitment activities formanagement positions.
Corporate Social Responsibility risks
Our global activities may expose us to risks and uncertainties related to our corporate social responsibility. Growing fast and expanding internationally as we take advantage of business opportunities, we also take precautions to minimize the risk of negative impact on the environment, climate, working conditions, and human rights.

This negative impact could be:
Power consumption related to productsand solutions
Energy consumption and waste disposal in our operations and offices
Minerals used by suppliers
Uses of Milestone’s software and solutions that could violate personal integrity and human rights
Indirect involvement through employees, suppliers, distributors or partners in bribery or corruption.
We evaluate the risks before initiating geo-expansion activities, and we collaborate with local professionals during the set-up phase. We also mitigate these risks through our policies and close connection with our managers, our guidelines, and activities. Through on-site training, we establish risk management frameworks that include mechanisms and functions for compliance and internal control.
Responsible use of Technology
Milestone acknowledges that technology is a growing concern in matters of society and ethics, and we believe intaking responsibility for the world we are part of creating. That’s why we support the Copenhagen Letter committing the technology industry to put humans before business and build on the principle that technology should enhance the quality of life.
In the spirit of the Letter, we are holding ourselves accountable, replacing words with real actions through our Initiative for the Responsible Use of Technology. With this initiative, we are actively promoting, externally and internally, trust and a humanity-centered approach to the use of technology.

Milestone remains aware of the many ethical aspects of video surveillance and for many years, we have incorporated human rights language into our licensing terms. In 2019, these were supplemented by the Copenhagen Clause. The Clause encourages our partners to involve themselves in the important discussion surrounding responsible use of technology, and to sign the Copenhagen Letter and adopt the Copenhagen Clause into their own agreements.