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Customer stories - Americas
Safe operations at Jackson Hole Airport
Isolated on the edge of the wilderness, Jackson Hole Airport relies on Milestone’s XProtect® VMS to enhance security, safety, and efficiency.
Jackson Hole Airport (JAC) lies seven miles north of Jackson, Wyoming at the base of the Teton mountains. It is unique for being entirely within Grand Teton National Park and is the busiest airport in the state with nearly 500,000 inbound passengers annually.

Distinct in its remote location and operational requirements, the team at Jackson Hole Airport has since 2009 relied on video management software (VMS) from Milestone Systems to enhance security, safety, and efficiency. Because it is isolated on the edge of the wilderness, the airport requires both system reliability and flexibility to run smoothly.

Over the past few years, the scalable system has enabled the airport to expand its video applications, first by growing its IT team, then by increasing the number of cameras and its data storage capabilities. Today, the airport has close to 220 cameras in operation.
Safe Parking and Remote Plane De-Icing
In the parking area alone, 48 new cameras have been installed. They monitor capacity and flow issues, as well play an important role in securing the safety of employees and the public. When the airport is clearing snow, the cameras monitor the snow removal vehicles used for the process, and recorded video has become helpful in verifying accidents or damage caused by the plows. During the winter months, Jackson Hole Airport needs to provide a safe de-icing process for many planes before take-off. Aircraft are de-iced away from the main buildings, and while the airport has infrastructure at the de-icing location, the airlines do not.

To give their client airlines visibility of the process, beginning last year the airport started providing access to video so that they can watch their own planes during the de-icing process. The client airlines now see the airport camera views via the XProtect VMS and can see which stage of the de-icing process their planes have reached and when they are ready for take-off.
Optimized Storage and Multi-sensor Cameras
The video management system at Jackson Hole Airport has standardized on the XProtect Professional Plus VMS from Milestone Systems that manages a mix of IP network cameras from Axis Communications and Panasonic. For storage, Jackson Hole Airport now uses optimized video server hardware from Razberi. Because most of the system’s 220 cameras are configured to record only when they see motion, they can record 24/7, keeping all video for up to a full year.

Additionally, the team has deployed video analytics from Agent Vi to provide a layer of automated alarms and notifications that flag abnormal occurrences. Using video analytics to analyze behaviors, they can detect travelers who are moving in the wrong direction against the required foot traffic flow and those who cross into restricted areas.

Today, everybody in Jackson Hole Airport’s IT team has XProtect Client on their PC with an individual account. This gives them seamless access to live and recorded video, instant control of cameras and connected security devices, and a comprehensive overview of recordings. The flexibility provided by the open platform VMS allows Jackson Hole Airport to scale its system and add the features they need now and in the future.
Customer stories - APAC
State-of-the-art facial recognition to stop trespassing at a shopping center

PMT Security has deployed an advanced Facial Recognition (FR) solution and network of advanced IP cameras at a busy shopping center in Sydney. Milestone’s XProtect VMS supports the network.

One of the most popular shopping centers in Sydney, Australia contains two large supermarkets as well as more than 55 specialty stores. The site also hosts several heritage-listed cottages.

The security mission at the center is sensitive. The retail destination had been experiencing antisocial behavior from a small group of repeat offenders trespassing outside of retail hours. In addition, there had been frequent incidents of shoplifting and disturbances of the peace.

The shopping center required a solution that would help them recognize individuals who were known to have transgressed in the past and alert staff and authorities that they had entered the premises despite being banned.
Open platform to the rescue
Darren Taylor, Managing Director at PMT Security: “We needed something that went beyond the footage provided by our network of analog security cameras and the people sitting behind them watching monitors all day. We needed to create a safe environment that made our customers feel secure, so it was essential that we introduced cutting-edge technology to help us achieve that.

Being an open platform solution, the Milestone VMS supports the widest variety of cameras and other hardware, and also allows us to plug in the other solutions that we need in order to provide the absolute latest and most high-tech security solution possible in the market today.”

One such integration is the shopping center’s Facial Recognition (FR) solution, powered by Vix Vizion’s Imagus software.
... the Milestone VMS supports the widest variety of cameras and other hardware, and also allows us to plug in the other solutions that we need in order to provide the absolute latest and most high-tech security solution possible in the market today.
– Darren Taylor, Managing Director at PMT Security
Return on Investment
Brett Hansen, Country Manager, Milestone Systems: ”Deployments like this are at the very forefront of today’s video technology, but they also open up the possibility of more complementary technologies being added in the future.

An open platform allows for a huge amount of functionality to be built into a security solution and, as we see in this case, essentially future-proofs the premises and the business. They can add the latest technologies as they become available and therefore continue to offer their customers the very best retail experience moving forward.”

The PMT Security solution at the shopping center has enabled the shopping center’s security team to curb offensive behavior and trespassing, making the security mission much more effective while saving the team a lot of time previously spent monitoring screens and manually inputting data.

The number of individuals attempting to trespass on the property has dropped to ‘almost zero’ as a result of the investment.
Customer stories - EMEA
Boosting productivity in packaging systems

At Senzani Brevetti Spa manufacturing, a video surveillance system has been installed to improve the efficiency of packaging operations for food & beverages, chemical products, agriculture, and home and personal care products.

The challenge
Senzani Brevetti produces machinery and technology for automatic packaging. To ensure constant monitoring and correct operation of the machinery, the Italian company needed a video technology solution. For this purpose, Senzani relied on C.OM.I.TEL, a system integrator and Milestone partner based in Italy.
The solution
The machinery consisted of an entire packaging line protected by a 12m x 3m glass enclosure around its perimeter that is only accessible from the outside via movable guard rails. This installation was fitted with 8 ultra-high frame rate IP video cameras and a server where video was recorded and maintained for up to 7 days, in compliance with privacy legislation.

The cameras were integrated on the Milestone XProtect platform. They were able to take a high number of frames per second to guarantee quality recording even for the fast rotating parts of the mechanism on the machine.

Thanks to the flexibility and ease of configuration of XProtect, the eight integrated cameras were synchronized to produce a timeline of the packaging process on which any potential malfunctions of the machine are recorded in real-time. The video recorded by the cameras plus the reporting of any malfunction alarms and their indexing on the timeline are displayed on a monitor outside the enclosure of the machinery.

With XProtect, the solution provides operators with a time-synchronized view of the packaging process and controls physical access inside the machinery. That means that it protects the privacy of users in accordance with EU’s General Data Protection Regulation (GDPR).
The benefits
Increased efficiency and productivity are among the main benefits. In the past, a production line required multiple operators to monitor its functioning from outside the enclosure. Now any malfunction can be displayed in real-time on an external monitor. The video technology solution greatly reduces maintenance time and costs. In the event of a breakdown, operators can immediately identify the moment and the exact point where the malfunction occurred, without having to check the entire video recording.
Feature story
What the wearer saw – a new perspective on body-worn cameras

Body-worn cameras complement and provide a new perspective compared to traditional fixed surveillance cameras.

The use of body-worn cameras is increasing, currently driven by law enforcement and private security to improve officer and citizen safety as well as case transparency. In 2020, the global market for body-worn cameras and digital evidence management systems was approximately USD 1.0 billion. This is forecast to grow at a compound annual growth rate of 11.8% to over USD 1.5 billion by 2024 (Omdia 2020).
Combining fixed surveillance with body-worn
Body-worn cameras are often extensions to existing surveillance systems meant to enhance the operational conditions of its users. Many end-users, like governments, law enforcement units, and transportation companies, are large operations with many departments that have different requirements regarding the body-worn camera functionality. In the end, the data generated by body-worn cameras needs to be centrally managed and accessed.

Milestone XProtect can combine an existing fixed surveillance system with a body-worn camera system. It connects to either the body-worn camera system or the camera directly and supports multiple body-worn camera systems.

Using XProtect Scalable Video Quality Recording and Flexible Retrieval, live streaming body-worn cameras can maintain a constant connection to XProtect. Operators do not have to wait to offload data from the device’s internal data storage. The recorded footage can be retrieved at any time by the video management software as soon as there is a connection to the device or the device system.
Where are body-worn cameras used?
Body-worn cameras are used in professional environments, like governments or private-sector companies. The data can be recorded on the device locally and be live streamed to a centrally managed system. The cameras are battery-operated and are usually designed to be used in harsh or hazardous environments with long operation times to cover an entire working day. Often, body-worn cameras can also be used with external connections for audio communication equipment like headsets. They can carry infrared lighting to create the best possible video quality in poor lighting conditions.
Not the same as action cameras
Body-worn cameras are not the same as the action cameras used in leisure and sports environment and should not be compared with these cameras. Their use cases are very different, as is the output and usability for security, training, inspection, and remote assistance.

Action cameras focus mainly on image quality and single recording while body-worn cameras are a group of cameras providing multi-channel video streams as well as video availability for live streaming and recording. Most body-worn cameras today provide local recording only, but live streaming types that provide both are also available.

Due to the need for handling multiple cameras on a daily basis, body-worn cameras usually use docking stations where the recorded data can be offloaded from the device to free up space in the device data storage. When the data is offloaded, it can be stored for a longer period of time and processed for further analysis.
Schematic overview of live streaming solution
What are body-worn cameras?
Body-worn cameras are small wearable devices that capture video, audio data, and sometimes also generate meta data (position, object classification, etc.).
They are traditionally worn on the torso, built into a helmet or worn around the neck with multiple cameras stitched together to provide a 360-viewing experience. The technology shares characteristics with other mobile camera solutions such as camera equipped drones and in-vehicle cameras.

The majority of the cameras store the captured data locally on the device. But as 4G and 5G networks make live streaming from the devices more affordable and feasible, the use areas are multiplying.