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Customer story
Video technology helps care for seniors living alone 
In the precinct of Ang Mo Kio in Singapore, an integrated care facility for the elderly is using video technology to care for residents in a non-invasive manner.
Monitoring medical emergencies for seniors who live alone
The population of Singapore is aging and The Centre for Ageing Research and Education projects that 83,000 elderly people will be living alone in Singapore by 2030.

Falls account for 40 percent of injury-related deaths in Singapore, with one in three people aged 65 years and older having at least one fall within a year.
Privacy-sensitive monitoring
The care facility for the aged, caters to vulnerable elderly people who live alone in the precinct of Ang Mo Kio. It currently provides free daytime care to this group.

As a pilot, the facility has set up two cameras and a sound sensor in the homes of elderly residents. Artificial Intelligence (AI) and sound analytics software embedded in the system detect falls or other signs of distress. This triggers an alarm.

The system uses privacy-masking solutions to ensure that residents’ personal privacy is respected. For example, it uses silhouettes instead of actual images of people.

The solution was set up by Milestone Systems, together with AI company Senturian Solutions, and Canon.
Artificial Intelligence to assist caregivers
The video feed from the solution helps volunteer caregivers from a resident community club to assist in continuing to live an independent life. The system triggers an alarm when a fall or signs of distress are detected. When the alarm is triggered, caregivers provide medical assistance or notify the appropriate emergency services.
Similar technology is expected to be used in other parts of Singapore to aid the elderly. The hope is that this pilot will lead to better ways to care for seniors in the future.

This article was based on an original article in the Straits Times, March 2, 2021
Customer story
School safety rebuilt in Puerto Rico
After installing a perimeter security system that integrates all public schools, the Puerto Rico Department of Education reported a 97 percent reduction in intrusions at educational institutions.
To improve security with a centralized command center
Ensuring a safe environment is a growing issue for colleges and schools, but when infrastructure is damaged by a natural disaster, it becomes even more difficult. After Hurricane Maria ravaged Puerto Rico, break-ins and assaults at educational institutions increased, largely due to the destruction of lighting and communication systems.

The need to repair hurricane damage provided the opportunity to invest in
modern improvements. 

Instead of repairing and replacing separate security systems, local officials decided on perimeter security for all schools through multiple integrations and a centralized command center.
Efficient central command with open platform VMS
The solution included these integrated elements:
Milestone XProtect Corporate VMS and Interconnect™ to manage all locations
10,000 Uniview DH-Vision 4-megapixel cameras installed in 856 schools
Axis Communications audio speakers, OPTEX perimeter sensors and Seneca servers
All schools in Puerto Rico now have their own anti-intrusion system with alerts that feed back to the central station using Milestone Interconnect. Leveraging the power of the open platform, the VMS supports all the security and surveillance devices, and enables software integration for seamless, efficient operations.
Fewer intrusions, fewer physical assaults, less theft
According to the security commissioner, intrusions decreased from two or three per day to one or none after the first camera installation. The upgraded video technology helped cut back on property theft and reduced rates of physical assault and bullying among students.
Using the system, the integrator was able to create virtual perimeter gates around schools and other important assets, like utility substations and solar panels. In the event of an intrusion, an alert is generated locally and passed to the central station. 

Operators can then make a visual confirmation remotely and if needed, activate an emergency protocol. Milestone Interconnect provides quick intrusion management and reduces the need for security personnel to visit sites for non-critical incidents, saving time and money.

Since the system became operational, there has been a 97 percent reduction in school intrusions, according to the integrator. 

In addition, the overall cost of security in schools is lower, one of the Department of Education’s main objectives at the onset of the project. 
Customer story
Improving care for children with Autism Spectrum Disorder

The use of advanced video technology has enabled the Lebanese non-governmental organization SESOBEL to help children with Autism Spectrum Disorder (ASD).

The challenge:
Detecting changes in behavior patterns
SESOBEL in Lebanon has adopted a standardized treatment protocol for more than 70 children with ASD. The protocol requires a weekly assessment to evaluate treatment outcomes. The evaluation method involves the opinion of at least two people, usually from medical or educational teams, who know the child’s abilities. Children are observed individually or in small groups.

This procedure was time-consuming and was not useful in detecting slight changes in the children’s behavior or distinguishing between different behavior patterns. During traditional therapy sessions, the SESOBEL team had to have a camera and a video operator in the therapy room, which distracted the children.

The treatment session’s outcome was usually documented manually on hard copies and stored in the child’s folder, while the recorded videos were difficult to manage and often not saved correctly. This made analyzing the data a daunting challenge.
The solution:
Logging behaviors directly on the video timeline
The new rehabilitation center at SESOBEL is the first of its kind in the Middle East and equipped with a state-of-the-art behavior monitoring and logging system. The project was initiated by Systeminence in collaboration with Axis Communications and Milestone Systems to aid evaluations and enhance treatment.

A behavior management system called Mantis has been installed – a Milestone smart client plugin developed by Systeminence to manage and operate behavioral therapy sessions and to organize data. The project focuses on enhancing the classroom experience of children with ASD by recording their behavior and expressions with Axis cameras installed inside the therapy room or the classroom. With Milestone’s XProtect Smart Client, the operator can manage the cameras from the control room without distracting the child or interrupting the therapy session.

During or after each session, the therapist can log behaviors directly on the video timeline inside the Smart Client, making all the behavioral details easily accessible, searchable, and quantifiable. All data concerning the treatment goals and outcomes is stored in one place and accessed remotely.
The results:
Data from videos becomes more useful for treatment
Using this video recording system, therapists are able to set up an individualized treatment plan for each child. The project provides the medical and educational team with accurate quantitative data to help in ASD diagnosis, define specific goals, and evaluate treatment outcomes.
Over time, the therapists can accurately track the children’s progress by studying their behavior through recorded videos. An analysis can also be generated, making clinical interpretation easier and more accurate. Moreover, the quantification of all this data will allow the medical team to carry out research studies that will enable them to better assess and treat children with ASD.